Refund Policy
At Montano Shop, each request is considered with care and attention to the circumstances of the order.
The following policy outlines when a refund or replacement may be available.

Refund Eligibility
A refund or replacement may be considered when an item arrives:
-Damaged
-Defective
-Incorrectly produced
-Different from what was ordered
Eligible concerns must be reported to Montano Shop Customer Care within 30 days of delivery.
Please include your order number, a brief description of the issue, and clear photographs of the item.
Once reviewed and verified, Montano Shop will determine the appropriate resolution.

Non-Refundable Orders
Many MONTANO pieces are prepared specifically for each order. Refunds are not available for:
-Incorrect size or color selection
-Change of mind
-Personal preference
We recommend reviewing product details, available options, and sizing information before placing an order.

Lost or Undelivered Orders
If a shipment is believed to be lost in transit, contact Montano Shop Customer Care.
Claims must be submitted within 30 days of the estimated delivery date.
Following review, an eligible resolution may include a replacement or refund.

Refund Processing
Approved refunds are issued to the original payment method.
The time required for funds to appear may vary according to the financial institution or payment method used.
Original shipping charges, when applicable, are non-refundable unless otherwise required by law or the refund results from an error associated with the order.

Returns
A physical return is not required unless specifically requested by Montano Shop.
Should a return be necessary, Customer Care will provide the appropriate instructions.

Customer Care
For refund-related inquiries, contact:
Montano Shop Customer Care
support@montanoshop.com
Please include your order number with your inquiry.
Effective Date: August 31, 2026

MONTANO
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